Our Etraves business is getting a makeover by welcoming more interactive tools that enhance the customer experience on many levels. We are committed to the success of our business by optimizing our customers' online experience. We recognize that the future of our business is about being close to our customers and being digital. That's why we're offering a new online experience for our customers that links our offerings and our countless products with digital innovations. Find out how!
A new 2017 catalog fully downloadable
Through our website, Etraves' customers now have access to a downloadable catalog from a laptop or mobile device, from anywhere and at the time that is convenient for each visitor to our site. This more accessible content allows for better information about the products available.
This catalog is packed with smart solutions: there is a wide range of two-component cartridges, bottles, canisters and pouches, etc. Download the 2017 catalog for free in .pdf format to better browse through it!
A new online quote feature
We have also bedispenser to redefine our customer support process with another technological advancement to our website. The new tool consists of the ability to submit an online quote request for two-component product accessories, as well as packaging needs. Use this simplified method to get a quick and accurate response!
Simply fill out your online quote request and a representative from our company will respond and contact you. Enter the information you'd like to receive a free estimate for online, and you'll get a response in no time. The process is as easy as 1-2-3 and only takes a few minutes to complete. The form has only 6 fields to quickly define your identity, and a seventh dedicated to receiving the message of your quote request. Simply click on the orange "Online Quote" icon to access this form.
Tools that increase the frequency of the site
By focusing on tools that drive more engagement, we believe we can significantly increase our conversion rate.
By constantly listening to our customers, we will develop better reflexes, knowing exactly what customers are looking for. Eventually, it will be interesting to follow the gradual progression of the conversion rate.
A better satisfaction rate
In addition, we expect to achieve a higher customer satisfaction rate with the new tools. We also anticipate eventually integrating the data obtained into existing marketing technologies in order to find even more customer-focused avenues. All these actions together should contribute to increase our return on investment.
Reduced call costs
The online quoting tool should help alleviate the resources allocated to phone calls. This is an initial mechanism that will allow us to get more information to determine what customers are looking to accomplish.
The savings in this area can be invested in other interactive tools, or in the enrichment of our marketing tools.
In the coming months, we will therefore develop a better understanding of our customers' behavior and habits. This new approach will contribute to better connect our brand with consumers.
